FAQ’s

VAT

20% VAT is included in the price paid

Who is GCS Gutter Cleaning Systems?

Gutter Cleaning Systems Ltd

Unit 11 Roundtree Close

Norwich

NR7 8SX

When Will My Items be Despatched?

Items are despatched from our warehouse within 3-7 working days, if you require your items sooner please contact us.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Who will Deliver my Items?

The delivery company we use is Tuffnells

What Is Your Return Policy?

If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order.

Items must be returned to us in Original Packaging and in Unused Condition 

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

Faulty Goods
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

How to Return Goods to Us

Step 1
Repack the item in original Packaging
Step 2
Contact Us
Step 4
We will send you an address label and arrange for our carrier Tuffnells to collect the parcel to be returned to us

How Long Does it Take to Process a Return?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

If your return has not been credited within 14 days of sending your parcel to us, please contact us

 

 

 

Send us a message

Got a burning question? Need advice on finding the right system for you? Send us a message using the enquiries box, and we’ll get back to you right away.

You might also find the answer to your question on our Frequently Asked Questions page.

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